Refunds

Refunds and Returns

Here at Faithful Grace, we pride ourselves on delivering excellent products and above and beyond customer service. 

We want you to love your print or greeting cards and they should arrive in perfect condition.

Thankfully it's very rare, but sadly things can happen during delivery that means your print or cards may arrive damaged or even get lost. 

If your order arrives damaged (it's been bent or gotten wet etc), please contact us within 7 days of receiving it with a picture or video of the damage and we'll happily send you a expedited replacement at no additional cost.

Our printers make every effort to quality check every print and greeting card, but sometimes things can get missed and it may get shipped with a printing error.

If this is the case, please get in touch within 7 days of receiving your order with a photo or a video of the issue and we'll get a reprint out to you asap.

If you have any other issues with your order please reach out so we can make it right.