Refunds

100% satisfaction guarantee

We want you to love your cards and prints, and they should arrive in perfect condition. If you're not happy with your order, let us know within 7 days of delivery and we'll make it right.

Damaged items

Sadly, things can occasionally get bent or wet in the mail. If your order arrives damaged, email us within 7 days of delivery with your order number and a photo of the damage, and we'll send you a replacement with expedited shipping at no cost to you.

Printing errors or wrong items

Our printers check every card and print, but now and then something slips through. If your order has a printing error, or you received the wrong cards or prints, email us within 7 days of delivery with your order number and a photo, and we'll send you a reprint as quickly as we can.

Lost orders

If your order hasn't arrived within 10 business days of shipping (15 business days for Alaska and Hawaii), it's considered lost in transit and we'll send you another one.

How to reach us

Email hello@faithfulgrace.com with your order number and a short note about what went wrong. You can read the full Refund Policy here.